National Advisory Board for Employment

Chair of the National Advisory Board for Employment Lynda Ugarte

Head of Human Resources - Australasia and Japan - IHG


Lynda’s role encompasses 73 hotels and more than 12,000 colleagues across two diverse and mature markets. She partners with corporate and hotel leaders to deliver HR Services and IHG People offer in a locally relevant way, taking advantage of the power of IHG’s global brands. 

Starting her career in hotel operations, Lynda then owned her own business for several years and developed her career as senior lecturer in hotel school education, building graduate career programs for industry. She joined IHG in 2006 as Talent Development Manager for InterContinental Sydney before taking on roles of increasing seniority and scope that led her to her current position.

Lynda has a deep passion for engaging and enabling people to reach their potential while contributing to business success. She was instrumental in designing and launching RISE, IHG’s mentoring initiative for female colleagues who aspire to becoming a hotel General Manager.

Janette Illingsworth

Learning & Development - People & Performance - The Star Entertainment Group


Janette has worked in the field of Travel, Tourism, Education and Leadership Management for the past 25+ years. The past two years working for The Star Entertainment Group. Janette’s role is responsible for managing external Organisational Learning & Development relationships to provide high quality candidates and programs for The Star Entertainment Group to build organisational effectiveness and a culture of guest excellence.

Her career has been spent in the field of adult education and training, program design and delivery for talent development within the travel and tourism industry.  Working in large complex premium branded organisations, to support organisational goals and strategy through building leadership and team capability

Janette has a strong strategic mindset and enthusiasm for coaching and mentoring, supports leaders to embed a talent development culture for future business growth and talent development and retention. 

Michelle Bevan

Director of Human Resources - TFE Hotels


Michelle has more than 20 years experience in customer service and human resource management, having held senior management roles in the Hospitality, Information Technology and Financial Services sectors.

Michelle has a breadth of experience from undertaking both specialist and general human resource management roles and combines this with general management experience where she transformed and built customer service teams and business units.

Michelle  was appointed Director of Human Resources for TFE Hotels in 2014, with responsibility for human resources strategy and practice including service culture development, learning and organisational development, talent and career development, attraction and selection, rewards and recognition and employment policy.

She has been part of many business change projects and cross functional team to drive improved customer experience, finance transformation, systems implementations and preparation for and delivery of new hotel openings.

Con Katsinas

Chief Executive Officer – International Hotel Services (IHS)


Con has over 30 years of Hospitality and Cleaning industry experience. He graduated from University with a Bachelor of Business, majoring in Marketing, and joined Southern Pacific Hotel Corporation where he developed his career over eleven years through a number of Parkroyal properties. As a key member of the team at the then flagship Hotel (Landmark Parkroyal), Con accomplished a great deal in turning the property into one of SPHCs success stories. 

When this task was completed Con sought a position that could best capitalise on his strong rooms background and interest in human resources issues. This coincided with International Hotel Services (IHS) joining the market in housekeeping and labour provision to the Hospitality industry.

Since 1998 Con has been using his Hotel knowledge and experience to build IHS to the successful business it remains today.

Anthony Willoughby - Specialist Advisor

Employer Liaison Officer – Department of Jobs and Small Business


Anthony has over ten years’ experience in government with a background in communications, regulation and relationship management. He is the Employer Liaison Officer for the greater Sydney region and the national lead for the accommodation and hospitality sectors. Anthony works with employers to understand their needs and collaborate to develop solutions from a variety of employment services and initiatives.

By working with industry to design employment pathways and investing in unemployed and inexperienced job seekers, we can meet industry’s workforce needs while providing opportunities for people who simply need a job. This is what the NABE has set out to do and Anthony is happy to be able to assist this important initiative.

Sarah Derry

Senior Vice President Talent and Culture - Pacific, Accor


Currently Senior Vice President Talent and Culture - Pacific. Sarah joined Accor in April 2017 as VP Talent & Culture Australia. Sarah is degree qualified and has completed post graduate studies in Human Resource Management, Training and Coaching. Currently completing her Masters in Human Resources and Organisational Development.

Sarah has worked extensively in the hospitality and tourism industry and has significant work experience in the fields of education, marketing and recruitment. Prior to this role Sarah was Director of HR Consulting firm People Reaching Potential (PRP) and was previously Regional Director of Human Resources for an international company responsible for the businesses in Australia, New Zealand and Pacific region. Currently SVP of Talent & Culture Accor Pacific.

Sarah specialises in the areas of culture transformation, strategic business planning, leadership development, employee engagement and organisational behaviour.

Jessica Turnbull

Head of People, Minor Hotels


Jessica joined Minor Hotels as the Head of People for Australia and New Zealand in September 2019. This role sees Jessica responsible for leading the People and Culture agenda which encompasses Employee Relations, Talent Acquisition, Organisational Capability, Culture and Engagement across more than 60 properties and 2000 employees. In addition to this, Jessica also plays a critical part in driving key executive projects.

Jessica is a results driven HR professional who enjoys operating both strategically and operationally.  She has been fortunate to have experienced diversity of industry in her professional career, having held senior roles within the Human Resources function within a number of large organisations.