Partner Messages

13cabs launch of No-Touch Deliveries

Need 'No - Touch' Parcel Deliveries?

13cabs can deliver your goods and parcels, so you don’t have to touch a thing.


Introducing ... 13things. A 24/7 delivery service brought to you by 13cabs.

If you wish to keep your distance and need something delivered, here’s how we can help.



Or, if you would prefer to speak with someone, our 24/7 customer support team are ready to help organise your delivery just call us at 13 2227.



ahs hospitality - Pathogen and Deep Room Cleaning

ahs hospitality-Pathogen room cleaning 

ahs have been able to adapt our services providing Pathogen Room cleaning-where guests have tested positive to Covid 19. 

This is an extensive process based on a hospital terminal clean and disinfection guidelines used in healthcare environments. 

We have used steam cleaning and disinfecting through chemical controls, providing education, training and PPE for team members working in this environment.

Our process has been created in conjunction with an external Infection Control consultant.

ahs hospitality-Deep room cleaning

For hotels who have hosted guests in quarantine or self-isolation for 14 days, ahs can provide a deep cleaning service.

This is a detailed scope where we provide an extensive service to all areas of the room including dusting, polishing, vacuuming, and scrubbing – the room will be completely disinfected.

Bunnings Trade - We Are Open

We understand that a reliable supply of product is important to our customers who are supporting their local communities, particularly with emergency repairs and maintenance to keep households and businesses operating. We will keep looking at ways in which we can continue to best service these needs in the changing environment.

We are continuing to follow government advice and our stores remain open to serve you unless otherwise advised – you can check your local stores trading hours here.

Providing a safe environment for our customers and the communities that we operate in will always be our number one priority. We have been taking extra steps to keep our customers and team safe, in line with direction from the government, so our stores might look a little different as we take some additional precautions, including implementing social distancing measures in store.

Our team are doing their best to help all customers get the products they need so please show respect for them and your fellow customers during this difficult time. We really appreciate your patience. We would also ask that if you are feeling unwell please take care of yourself and those around you.

If you would like to know more about the steps we are taking to protect our customers and team, or if you have an inquiry about an order, you can contact us at

Bunnings Trade Team

Commonwealth Bank - Deferring all repayments on eligible BetterBusiness Loans and Equipment Loans


We know times are tough for many businesses right now and that maintaining cash flow may be difficult as the coronavirus continues to affect the economy.

To assist customers, we are automatically deferring all repayments on eligible BetterBusiness Loans and Equipment loans (Chattel Mortgage) for qualifying customers with total commercial lending limits with CommBank of up to $5 million. This means that eligible customers will not be debited for repayments for the period of April until June 2020. This includes repayments of principal and interest, and of interest-only.

From May 2020, customers will be able to opt-in to receive a further three month deferral if needed in line with the Australian Banking Association (ABA) scheme.

How has this been communicated?
All eligible BetterBusiness Loan and Equipment loan (Chattel Mortgage) customers have been or will be sent an Electronic Digital Message (eDM) to their recorded email address explaining the deferment.

If we do not have a valid email address on file, we are sending these notifications by post. We will also be placing notifications in major newspapers across the country.

For customers who do not receive this automatic deferral, our normal Emergency Assistance Package is still available should customers qualify for support. They should contact the Business Financial Assistance team on 13 26 07.

What do customers need to do?
Eligible customers don’t need to do anything if they want to opt in, it’s automatic.
Any customers wanting to opt out (that is, continue to pay interest and loan repayments) must only do this by responding by email to the email address contained in the eDM and letter sent to them. 

Further information can be found online at

Yours sincerely,
Alliance Partners team
Commonwealth Bank

Hostplus - a message from the CEO

A message from our CEO

As an Industry SuperFund, Hostplus is proudly members-first. This philosophy has never been more important than it is today. As our community continues to work its way through the challenges raised by the COVID-19 pandemic, I want to reassure you that we remain as focussed as we have ever been on delivering outcomes that are in the best interests of all of our members. 

Over recent months I’ve witnessed incredible resilience from our members and contributing employers across all industries, who have come together to play their part in helping to ensure that when the time comes for us to return to our more traditional way of life, we will move forward together. It’s people like you and your staff, across a broad range of industries, who have helped Hostplus to grow into the fund it is today. And while our roots may be firmly within the hospitality, tourism, recreation and sport sectors, our branches reach across the full spectrum of Australian industry. 

As we know, the economic impact of COVID-19 has hit some harder than others, particularly those working in the hospitality, tourism, and retail sectors. To date we have received over 151,000 early release payment requests with 95% paid within 5 business days of us being notified of an approved request by the ATO. 

While I’m pleased we’ve been able to help many members who’ve made the tough decision to access their super, we also remain vigilant in ensuring all our processes are stringent enough to detect and head-off fraudulent attempts to access the hard-earned retirement savings of our members. At a time when fraudulent activity is increased, I can confirm that our rigorous processes are working well in this important requirement. 

I understand and empathise with any of your employees who are eager to access their early release payments as quickly as possible, and I genuinely regret that for some members their payments have been delayed, but in many cases these delays are necessary to process payments safely and securely so that our members’ money ends up where it should.   

We’re well placed to navigate the current conditions

I’d like to once again reassure all our members and employers that Hostplus’ cash reserves and liquidity position is strong and comfortably positions the Fund to accommodate special early release scheme payments, as well as investment switches and routine benefit payments. 

While we are well placed and ready to assist any of our members who need support during these unprecedented times, it is not expected that special early release withdrawals will affect the Fund’s financial position, its long-term investment beliefs and strategy, or its capacity or capability to continue to provide high quality products, services and outcomes to its valued members, contributing employers or stakeholders. 

At this time, the total sum of special early release payments requested by Hostplus members sits at $1.04 billion, representing less than 2.5% of the Fund’s total funds under management. This is both well within our liquidity and contingency strategy and sees the Fund sufficiently placed to continue to meet further special early release claims over the course of the government’s Early Access Scheme period.

Exceptional long-term net benefit to members

While the current downturn is certainly more severe than prior periods of volatility over the last decade or so, the present conditions are not entirely unexpected. Markets, by their nature, are prone to fluctuations and volatility. We plan for this – our investment portfolios are structured to seek to provide appropriate resilience to the unpredictability currently being experienced in world investment markets.
Hostplus’ core investment philosophy is to take a long-term approach – consistent with the objectives and fundamental purpose of superannuation – and the performance of our default Balanced investment option remains top quartile over five, ten, and twenty-year periods1. While our strong historical performance is of course not a guarantee of future returns, it demonstrates the success of the Fund’s long-term investment strategy in recovering from prior periods of market volatility. 

Stronger, together

Finally, I’d like to extend my thanks and appreciation to all those in our Hostplus community who have shown support and respect for our Hostplus front-line teams who are working incredibly hard to assist our valued members and contributing employers during this current challenging time.

My team and I will continue to work hard for you and remain focussed on our core purpose; to protect and grow the retirement savings of our members - it’s a privilege and responsibility we never take for granted.

Thank you, and please stay safe and take care.

Kind regards,
David Elia, Hostplus CEO
1 Source: SuperRatings SR50 Balanced Survey, for periods ended 31 March 2020. 


The information contained in this material is general in nature. Consider your own objectives, financial situation and needs, which are not accounted for, before making a decision.

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 68 657 495 890 198.

Privacy statement

International Hotel Services - Infection Measures, Preventative Procedures and Rates




View: Infection Measures, Preventative Procedures and Rates


IHS is a national provider of housekeeping and associated services and is well versed in managing and servicing the Hospitality industry. We have invested not only in our staff and management training but also in the understanding, sensitivity and trust required to work within these environments.


IHS has an established Infection Control Procedure and actively promotes our infection preventative techniques throughout our employee base. If a site is reported as having a suspected case or a case of Covid-19 then IHS will implement our standard infection control procedures (including Bio-mistng) and

adopt any additional recommendations from the Australian Government Department of Health.


The IHS cleaning teams are trained in our Infection Control Procedure and are capable of deploying this in the event an outbreak occurs. With our large pool of existing cleaners and labour suppliers in place, IHS can scale up or down seamlessly. Our on-board training programs, scheduling of services, management processes and real  time auditing systems ensures a smooth delivery of service.


We approach every situation with a genuine commitment to the health and safety of our staff, clients, their guests and visitors, and have a comprehensive set of policies and procedures that honour our obligation to our ISO Certifications in Quality, Environment and Work Health and Safety. I


If you have any questions regarding our fee proposal, please do not hesitate to contact me.


Yours Sincerely,

Chief Executive Officer

International Hotel Services 



Lifestylepanel - LSPTRAK Tracking System

Lifestylepanel has developed a precision tracking system (LSPTRAK) that can track and analyse the movement of individuals or objects within 30 – 50cm of their actual locations within multi-storey buildings. 

This has application to hotels, hospitals, aged care facilities, stadiums, commercial properties or any other business that wishes to track movement within a facility. 

The individual or object being tracked can be registered via smartphone handset or an array of low-cost Bluetooth (BLE) beacons.  The system does not require expensive networking and is easily deployed within days. 

LSPTRAK creates a Bluetooth network which has demonstrated advantages in deployment (in addition to cost, speed and deployment) over alternative technologies including RFID, 3G/4G/5G, Sigfox and LoraWan.

LSPTRAK is compelling for any organisation wishing to manage the transmission of COVID-19.  This is because LSPTRAK tracks registered users through 3-Dimensional structures with precision and provides an analytics platform that allows facility operators to:

  • Efficiently contact trace COVID-19 infections limiting the quarantining to the affected individuals and area within a structure;
  • Provide an compliance audit trail that hygiene procedures have been systematically followed;
  • Monitor and implement traffic flow solutions to manage transmission risk.

In dealing with the ongoing challenges posed by COVID-19, LSPTRAK has an important role to play in rebuilding the confidence of an organisation’s stakeholders and managing the permanent behavioural changes which will be expected in the management of facilities. 

Additional benefits of LSPTRAK include:

  • Safety -  precise location and movement of individuals who trigger a duress alarm;
  • Security - geofencing means that the system can alert managers when a perimeter is breached;
  • Duty of care and service compliance of multiple operators;
  • Geo-marketing or other information alerts to registered users.
View the LSPTRAK Brochure here.

Mullins - COVID-19 Resources

Mullins has published a number of articles on COVID-19 related matters on their website. 

Articles to date include:

  • Commercial Tenancy Mandatory Code of Conduct
  • The impacts of COVID-19 on employers of sponsored workers
  • Employment Update on COVID-19

Also read: The impacts of COVID-19 on Employers of Sponsored Workers

nem - Alert for Coronavirus (COVID-19)

To date, there has been a great deal of information to work through so here are the current highlights that our network need to know from a business and individual employee perspective.

ShineWing - Economic Stimulus Package

We take the health and wellbeing of our people, clients and the broader community seriously. ShineWing Australia is fully resourced to support you. Our clients can be assured we are able to continue to support them during this period of uncertainty due to the outbreak of COVID-19.

STR - COVID-19 Hotel Industry Impact

Completed analysis pieces and webinar recordings are sorted below in chronological order. Additional webinars are scheduled each week, and we continue to monitor performance data in all world regions with analysis posted as appropriate.

This page will be updated daily; the newsletter will be sent weekly. In order to present the most up-to-date information available, content will be transitioned off os this page after a two-week window. If you're looking for information not included on this landing page, please contact us.

COVID-19 Data Reporting FAQs

Click here for upcoming webinars and recordings of past webinars.