ahs hospitality-Pathogen room sanitising
ahs have been able to adapt our services providing Pathogen Room Sanitising - where guests have tested positive to Covid 19.
This is an extensive process based on a hospital terminal clean and disinfection guidelines used in healthcare environments.
We have used steam cleaning and disinfecting through chemical controls, providing education, training and PPE for team members working in this environment.
Our process has been created in conjunction with an external Infection Control consultant.
ahs hospitality-Deep room sanitising
For hotels who have hosted guests in quarantine or self-isolation for 14 days, ahs can provide a deep sanitising service.
This is a detailed scope where we provide an extensive service to all areas of the room including dusting, polishing, vacuuming, and scrubbing – the room will be completely disinfected.

15 Insights to Navigate Market Uncertainty
During any recovery phase, albeit currently an unpredictable one, revenue management is critically important as it draws upon analytical and innovative expertise to plan for and react with speed to a range of “scenarios” that could unfold. Clikc here to read Melissa's article on 15 areas of thought to assist in navigating market uncertainty.
Master the foundations so you can leverage more
This 45min video training is facilitated by Melissa Kalan of ARMA and will explore an introduction to revenue management.
- A brief introduction to Revenue Management
- Some daily questions asked by revenue managers
- Key measurement metrics explained
- Common mistakes that drive sub-optimal results
- Dynamic Pricing
Join a session today by registering at this link.

Great Value Health Insurance
Nothing is more important to us than providing our members with quality health cover.
As well a great value corporate health insurance, you can look forward to:
- Pay nothing for your kids on most dental, physio, chiro, podiatry consultations and selected optical packages at Members First providers.*
- If you are treated in a Members First Day Hospital, there are no out-of-pocket expenses for medical services EG: your surgeon, anaesthetist.*
- If you are aged 18-29, you are entitled to receive an age-based discount on your domestic health over.*
- No waiting periods for services you were covered for with your previous health insurer. *
To find our more about joining your company’s health plan, please call Bupa on 134 135 and quote Accommodation Association of Australia ID #2108131 or register for a call back by click here.
Email us on Accomassocaust@bupa.com.au.
We also have a dedicated Accommodation Association of Australia corporate Webpage that provides you with up to date products, quoting, savings and qual quoting for rate review periods and much more - Click Here to view your Corporate Webpage. Drop by to any of our Local Retail Centre.
*Terms and conditions apply
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TGA Approved COVID-19 Claim Disinfectants & Hand Hygiene Products
Globally approved and used in airlines across the world, Callington’s Netbiokem DSAM is a ready to use, 2-in-1 high performance disinfectant cleaner for all hard surfaces. It provides broad spectrum disinfection in industrial, institutional, healthcare and hospitality settings.
Netbiokem DSAM kills SARS-CoV-2 (COVID-19 virus) in 2 minutes. The product is ideal for disinfecting and cleaning of high touch points within hotel establishments ranging from bars, restaurants, furniture, fixtures, doors, bathrooms, lifts and lobby areas. Netbiokem DSAM is also effective on bacteria (Salmonella, E.coli), fungi and mycobacteria making the product even more suitable for the hotel and hospitality industry.
Click here for more information.

We know times are tough for many businesses right now and that maintaining cash flow may be difficult as the coronavirus continues to affect the economy.
To assist customers, we are automatically deferring all repayments on eligible BetterBusiness Loans and Equipment loans (Chattel Mortgage) for qualifying customers with total commercial lending limits with CommBank of up to $5 million. This means that eligible customers will not be debited for repayments for the period of April until June 2020. This includes repayments of principal and interest, and of interest-only.
From May 2020, customers will be able to opt-in to receive a further three month deferral if needed in line with the Australian Banking Association (ABA) scheme.
How has this been communicated?
All eligible BetterBusiness Loan and Equipment loan (Chattel Mortgage) customers have been or will be sent an Electronic Digital Message (eDM) to their recorded email address explaining the deferment.
If we do not have a valid email address on file, we are sending these notifications by post. We will also be placing notifications in major newspapers across the country.
For customers who do not receive this automatic deferral, our normal Emergency Assistance Package is still available should customers qualify for support. They should contact the Business Financial Assistance team on 13 26 07.
What do customers need to do?
Eligible customers don’t need to do anything if they want to opt in, it’s automatic.
Any customers wanting to opt out (that is, continue to pay interest and loan repayments) must only do this by responding by email to the email address contained in the eDM and letter sent to them.
Further information can be found online at commbank.com.au/coronavirus.
Yours sincerely,
Alliance Partners team
Commonwealth Bank
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View: Infection Measures, Preventative Procedures and Rates
IHS is a national provider of housekeeping and associated services and is well versed in managing and servicing the Hospitality industry. We have invested not only in our staff and management training but also in the understanding, sensitivity and trust required to work within these environments.
IHS has an established Infection Control Procedure and actively promotes our infection preventative techniques throughout our employee base. If a site is reported as having a suspected case or a case of Covid-19 then IHS will implement our standard infection control procedures (including Bio-mistng) and
adopt any additional recommendations from the Australian Government Department of Health.
The IHS cleaning teams are trained in our Infection Control Procedure and are capable of deploying this in the event an outbreak occurs. With our large pool of existing cleaners and labour suppliers in place, IHS can scale up or down seamlessly. Our on-board training programs, scheduling of services, management processes and real time auditing systems ensures a smooth delivery of service.
We approach every situation with a genuine commitment to the health and safety of our staff, clients, their guests and visitors, and have a comprehensive set of policies and procedures that honour our obligation to our ISO Certifications in Quality, Environment and Work Health and Safety. I
If you have any questions regarding our fee proposal, please do not hesitate to contact me.
Yours Sincerely,
Chief Executive Officer
International Hotel Services
E: ckatsinas@ihservices.com.au

Harvey Norman Commercial Victoria Offer
As the leading supplier of appliance and sanitary ware to the commercial sector, Harvey Norman Commercial Victoria looks forward to assisting you with your professional and domestic product requirements.
We’re pleased to offer our team of dedicated sales specialist, estimator and coordinators to facilitate a seamless end to end product procurement process, after sales support & warranty experience.
Click here for further information on this offering.
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Key Signatures is an industry led company, created to provide suitable & affordable Personal Protective Equipment for Australian businesses
We are passionate about supporting hospitality Industries to supply PPE to their staff and clients to keep them safe.
Our customised support and service is driven by a desire to offer affordable and high-quality products, in a timely manner.
You can rely on Key Signatures to meet your ongoing needs, via our secured goods channels. We deliver our products when you need them.
With our ever growing Australian Made products list we are your trusted one stop shop for masks & other essential PPE staples
Please go to keysignatures.com.au/aaoa/ to learn more

Lifestylepanel has developed a precision tracking system (LSPTRAK) that can track and analyse the movement of individuals or objects within 30 – 50cm of their actual locations within multi-storey buildings.
This has application to hotels, hospitals, aged care facilities, stadiums, commercial properties or any other business that wishes to track movement within a facility.
The individual or object being tracked can be registered via smartphone handset or an array of low-cost Bluetooth (BLE) beacons. The system does not require expensive networking and is easily deployed within days.
LSPTRAK creates a Bluetooth network which has demonstrated advantages in deployment (in addition to cost, speed and deployment) over alternative technologies including RFID, 3G/4G/5G, Sigfox and LoraWan.
LSPTRAK is compelling for any organisation wishing to manage the transmission of COVID-19. This is because LSPTRAK tracks registered users through 3-Dimensional structures with precision and provides an analytics platform that allows facility operators to:
- Efficiently contact trace COVID-19 infections limiting the quarantining to the affected individuals and area within a structure;
- Provide an compliance audit trail that hygiene procedures have been systematically followed;
- Monitor and implement traffic flow solutions to manage transmission risk.
In dealing with the ongoing challenges posed by COVID-19, LSPTRAK has an important role to play in rebuilding the confidence of an organisation’s stakeholders and managing the permanent behavioural changes which will be expected in the management of facilities.
Additional benefits of LSPTRAK include:
- Safety - precise location and movement of individuals who trigger a duress alarm;
- Security - geofencing means that the system can alert managers when a perimeter is breached;
- Duty of care and service compliance of multiple operators;
- Geo-marketing or other information alerts to registered users.

To date, there has been a great deal of information to work through so here are the current highlights that our network need to know from a business and individual employee perspective.
https://www.nem.net.au/navigating-covid19
Online Mental Health Awareness Course
According to the Australian Bureau of Statistics, 1 in 5 Australians, at some stage in their life, will experience a Mental Illness. It could be a friend, colleague, family member, or even yourself.
However, mental illness isn't always a "life sentence". In fact, the vast majority of people will get better. Sometimes it just takes a bit of help to get there.
Click here to know more about this online course.
COVID-19 Return to Work (Hospitality) Course
Work practices and standard operating procedures in the hotel, accommodation and food service industry have changed significantly as a result of COVID-19, and are likely to
remain that way for some time.
Employers have a responsibility to educate staff on additional hygiene and physical distancing policies as well as modified procedures to create a safe working environment.
Click here to know more about this online course with a member rate of $29 and bulk purchase available for hotels for all staff.

reZme is a new tech platform that gives you all the tools to finally implement a direct booking strategy that works.
As we come out of COVID, managing your costs will be vitally important and reducing third party commissions is a must.
reZme provides you with a single solution that includes the best website builder, booking engine and digital marketing tools available.
From just $159 per month.
Find out more about reZme here

A visibly clean hotel room isn’t enough
The hotel industry is facing one of its toughest challenges – providing a clean and safe experience for their guests in the face of rising expectations of cleanliness. Smart hotel operators will differentiate themselves by leveraging technology such as autonomous robot solutions, using trackable cleaning data as proof points to give your guests confidence and your team visibility over the operations.
Visit SoftBank Robotics for more information and schedule a demo today.
Completed analysis pieces and webinar recordings are sorted below in chronological order. Additional webinars are scheduled each week, and we continue to monitor performance data in all world regions with analysis posted as appropriate.
This page will be updated daily; the newsletter will be sent weekly. In order to present the most up-to-date information available, content will be transitioned off os this page after a two-week window. If you're looking for information not included on this landing page, please contact us.
COVID-19 Data Reporting FAQs
Click here for upcoming webinars and recordings of past webinars.