Suppliers Guide

Advertising

Leonards Advertising

Leonards Advertising, one of Australia’s most experienced and enduring agencies, provides full-service across digital, creative, media planning and website development. Wholly owned and Australian based, our unwavering commitment in partnering with clients, offers depth and proven experience unlike any other agency in this market. Speak with us today about how we can cost-effectively help grow your business revenue.

Accounting

ShineWing Australia

ShineWing Australia is an Australian owned advisory and accounting firm with an 80 year history that understands relationships make all the difference in creating opportunities and delivering great outcomes for our clients and our people.

 

With access to a global network and a team of over 10,000 professionals in 79 offices across 14 countries and regions, we work together to open doors to opportunity in Australia, Asia and across the world. We provide expertise across assurance, business advisory, corporate finance, tax, private clients and wealth management services.

Working with some of the most innovative and well-respected businesses in the tourism & accommodation sector, our foundation of knowledge and expertise enables us to provide tailored, sector-specific solutions for your business. We can assist you with:

 

  • Cross border and new development  structuring and set up advice
  • Accounting and tax compliance
  • Merger and acquisition advisory
  • Strategic business and tax advisory
  • Virtual CFO services, bookkeeping & payroll
  • Expert reports (VCGLR & VCAT)
  • Financial and tax due diligence
  • Feasibility modelling
  • Management contract advice
  • Finance proposals
  • Post-acquisition settlement advice
  • Periodic management reporting
  • Risk and asset protection management
  • Independent operational analysis and review 
  • Business continuity planning.


Get in touch

Tim Stillwell

Chair, Tourism, Hospitality & Gaming Industry Group

Partner, Business & Private Client Advisory

T +61 3 8635 1861

M +61 407 442 234

E tstillwell@shinewing.com.au

Andy Lau

Leader, Tourism, Hospitality & Gaming Industry Group

Partner, Business & Private Client Advisory

T +61 3 8635 1828

M +61 411 866 031

E alau@shinewing.com.au

Australian Tourism Industry Council

Australian Tourism Industry Council 

Australian Tourism Industry Council (ATIC) is the national representative body for the whole Australian tourism sector.

The role of ATIC is to provide leadership and industry representation through a national voice for tourism, and to manage national industry development programs.

ATICs three national industry programs – the Quality Tourism Accreditation, the Australian Tourism Awards and Star Ratings Australia support quality tourism businesses in their continued development, to review and to benchmark.

www.qualitytourismaustralia.com

Banking

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Business Services & Strategy

STR 

Description:

STR provides clients from multiple market sectors with premium, global data benchmarking, analytics and marketplace insights. With 55,000 global Hotel Survey participants, STR’s database and development pipeline is the premier source of accommodation performance trends.

Founded in 1985, STR maintains a presence in 14 countries with a corporate North American headquarters in Hendersonville, Tennessee and an international headquarters in London, England.
 
Contact
Matthew Burke – Business Development Manager - Pacific
E: mburke@str.com
T:  +61 2 8091 2009
W: www.str.com 


International Hotel Services 


Description:

IHS began in 1998 after a need arose in the market for quality service providers within the hotel industry. Since that time we have grown to a team of over 500 staff members servicing in excess of 30 individual clients throughout New South Wales, Queensland, Victoria, and Auckland.

IHS has a mission to establish long term relationships built on solid foundations of superior service, expertise, communication and continuous improvement. Over the years IHS has developed, and continues to expand on, the services listed below and covers locations nationally (within Australia) and internationally (within New Zealand).

Provision of housekeeping staff

  • Public Area Cleaning and maintenance
  • Provision of Stewarding staff
  • Payroll processing of hotel wages
  • Emergency Cleans
  • External Building Cleaning
  • Waste Management
  • Hygiene Services
  • Graffiti Removal
  • Spring Cleaning
  • Carpet Cleaning and repairs
  • Lamp shade repairs
  • Window Cleaning
  • Grounds Maintenance

For more info - click here


Contact:

Phone:   (02) 9517 2180
Fax:        (02) 9519 1303
Email:     info@ihservices.com.au
Website: http://www.ihservices.com.au/


Mazzcorp Partners 

Description:
Mazzcorp Partners are a multi-disciplinary ‘integrated’ Taxation, Business Consulting and Management Accounting practice who have been delivering specialist Management Accounting, Financial Advisory,Tax Planning, Tax Minimisation Strategies and Business Consulting services and advice throughout Greater Sydney, Regional New South Wales, interstate and overseas, since 1993.
 
Contact
Address  Suite 602, Level 6, 35 Smith Street, Parramatta NSW 2150
Mailing    PO Box 55, Parramatta NSW 2124
Phone     02 9564 5255
Fax         02 9564 0233
Web        http://www.mazzcorpaccountants.com.au/

 

Minett Prime Square 

Building value in the hotel business
 
Minett Prime Square is an independent advisory firm dedicated to the hospitality industry. 
 
This Australian company helps ambitious developers, owners and operators of hospitality assets and their stakeholders build value and grow their business through creative development solutions, enhanced competitiveness, effective asset management, organic expansion and acquisitions.
 
With presence in Melbourne, Sydney and Singapore, the Minett Prime Square team has deep experience in hotel operations, management and franchising, business development and asset management both here in Australia and internationally.
 
During their respective corporate careers, Minett Prime Square principals were responsible for launching new brands, developing and implementing strategies for entering new markets, growing their respective businesses to capture market share and developing teams that provided future leaders for the hospitality sector.
 
Minett Prime Square knows the Australian accommodation market and can assist those working in it grow their business.
 
We welcome speaking with Accommodation Association members to see how we can help.
 
 
Contact:
Dean Minett - Managing Director
M: +61 403 052 090
E: dean@minettprimesquare.com
W: minettprimesquare.com
 


nem Australasia 

Description:
Working with key stakeholders to maximise their return on investment
nem Hotel, Tourism & Leisure is a leading boutique hospitality consultancy. Each Partner has specialist skills and experience in these sectors, in addition to specific industry experience that can be applied more widely. 

 

  • Distribution Management 
  • GDS, Web, OTA Channel Optimisation)
  • Leveraging YourBrand.com
  • Market Share Acquisition
  • Sales and Marketing Audits / Plans
  • Market Mix Analysis
  • Asset Optimisation
  • Projects and Interim Roles
  • Renovation, Concept Design and Return on Investment
  • Staff Training and Mentoring
     

Our clients are unique and therefore we provide bespoke services to ensure investment goals are achieved and business opportunities maximised. 
 
For a complimentary NO OBLIGATION call or meeting, please contact Kerry on 0419 621 242 or 1300 857 636. https://www.nem.net.au/hotels

Contact:
Kerry Chew
E: kchew@nem.net.au
M: +61 419 621 242


Australian Revenue Managers Association 

Description:

The Australian Revenue Management Association (ARMA), provides revenue/yield management support to industry with a local focus on “the people, the process and the culture”. We provide our online ARMA Yield Academy to members at preferred pricing as well as corporate branded online training platforms. In addition, ARMA runs beginner to intermediate face to face workshops across Australia each year and hosts the APAC Revenue Management Summit in Melbourne each year with preferred pricing for AAoA members.

ARMA also owns and wrote the first nationally accredited short course in revenue management available via selected registered training organisations.

ARMA offers independent revenue management training solutions, advice, recruitment services and  publishes the only dedicated industry publication in revenue management “RM”. They are also proud supporters of the Revenue Manager of the year awards across Australia and New Zealand.

ARMA Training solutions include the online Yield Academy, development and/or customisation of training content specific to property groups, face to face workshops and maintaining compliance with ASQA regarding the nationally accredited short course.

ARMA’s goal is to provide a standardised base level of training for all employees in revenue management and support organisations in meeting their training obligations in this critical business discipline. 

Contact:

Melissa Kalan, Managing Director 
M: 0422 194 866
E: info@revenuemanagement.com.au
W: www.revenuemanagement.com.au I www.apacrmsummit.com


The Intermedia Group - HM Magazine 

Description:
 
The Intermedia Group is a leading Australian publishing, event management and technology business. We employ some of Australia’s best journalists, editors, e-commerce experts and conference managers - ensuring the company is at the cutting edge in informing, educating and entertaining a vast national audience.
 
Contact:

Office Address: 41 Bridge Road, Glebe NSW 2037
E: PO Box 55, Glebe NSW 2037
P: 02 9660 2113 | F: 02 9660 4419
 

Cleaning & Hygiene

International Hotel Services 


Description:

IHS began in 1998 after a need arose in the market for quality service providers within the hotel industry. Since that time we have grown to a team of over 500 staff members servicing in excess of 30 individual clients throughout New South Wales, Queensland, Victoria, and Auckland.

IHS has a mission to establish long term relationships built on solid foundations of superior service, expertise, communication and continuous improvement. Over the years IHS has developed, and continues to expand on, the services listed below and covers locations nationally (within Australia) and internationally (within New Zealand).

Provision of housekeeping staff

  • Public Area Cleaning and maintenance
  • Provision of Stewarding staff
  • Payroll processing of hotel wages
  • Emergency Cleans
  • External Building Cleaning
  • Waste Management
  • Hygiene Services
  • Graffiti Removal
  • Spring Cleaning
  • Carpet Cleaning and repairs
  • Lamp shade repairs
  • Window Cleaning
  • Grounds Maintenance

For more info - click here


Contact:

Phone:   (02) 9517 2180
Fax:        (02) 9519 1303
Email:     info@ihservices.com.au
Website: http://www.ihservices.com.au/


Callington

Callington are an Australian family business and have been operating since 1968. We operate in nine countries with sales offices and manufacturing plants worldwide. ISO 9001:2015 certified, the Callington Group Company offer leadership in disinsection, cleaning, disinfection and personal care solutions to the aviation, healthcare, industrial and hospitality markets worldwide. 

We provide a range of disinfection, cleaning and hand hygiene products for the hotel and hospitality industry worldwide;  

  • Australian TGA approved COVID-19 surface disinfectants 
  • Alcohol based hand sanitiser gels in various sizes and liquids for refill stations  
  • Alcohol free hand sanitiser liquids 
  • Surface disinfectant wipes  

Please see here our recent video demonstrating Hotel COVID-19 cleaning using our Netbiokem DSAM Disinfectant Cleaner, which kills SARS-CoV-2 (COVID-19) in 2 minutes.   

Contact: Ivan Zrilic
M: 0430 934 367
E: izrilic@callington.com
W: www.callington.com

 


Softbank Robotics Australia

SoftBank Robotics is a worldwide leader in robotics solutions and we are constantly exploring and commercialising all robotics solutions that help make people’s lives easier, safer, more connected, and more extraordinary.

Our flagship product in Australia is Whiz, an autonomous vacuum robot that’s completely reinventing commercial carpet cleaning. Using a trusted AI platform, it delivers a higher quality, more efficient clean - with proof of performance. 

With over 10,000 units sold around the world including hotels such as the Hilton Garden Inn, see how Whiz can help your accommodation move beyond being visibly clean to reassure guests and travellers.

For more information, visit SoftBank Robotics Australia.
 

 

Commercial Fit Out

Harvey Norman Commercial Victoria

For Victorian Accommodation Operators Only

We are the Victorian division of Harvey Norman Commercial, Australia’s largest commercial sales provider of appliances, sanitary ware, audio visual and professional products. A trusted brand house and industry leader, Harvey Norman Commercial is a ASX Top 100 Company Worth $5Bil+ (HN Group sales). 

With a full range of professional and domestic equipment on display in our by appointment trade only state-of-the-art Selection Centre in Port Melbourne, we’re pleased to offer our clients the opportunity to see, touch and compare products in one place. Supported by our team of dedicated sales specialists, estimators & project coordinators, we facilitate a seamless end to end product procurement process, after sales support & warranty experience. 

Key products we specialise in: 

  • Commercial laundry, drying & ironing equipment 
  • Audio Visual including televisions and automation technologies 
  • Small appliances 
  • Commercial fridges & ice makers 
  • Commercial dishwashing & glass washing solutions 
  • Domestic dishwashers, washing machines & dryers 
  • Heating, ventilation and air condition (HVAC)

Contact:
Scott King, Sales Manager
Email: scott.king@au.harveycommercial.com
Mobile: 0439 210 266 Telephone: 03 8530 6300
Website: harveynormancommercial.com.au
Address: 4 Central Boulevard, Port Melbourne, VIC 3207

As a proud partner of the Qantas Business Rewards loyalty program, you can earn 1 Qantas Point per $1 spend on all purchases with us. Available to our Approved Account Customers, let us reward you for doing business as usual.

Education & Training

Olive Learning 

Olive Group was established in 2006 as a result of our experience as a business in the oil and gas sector: safety was a priority for many organisations like ours but compliance and legislation were becoming an expensive headache. This mismatch led founder, Brendan Kavanagh, to create a new cost-effective health and safety model that offered a more flexible approach to training.

The concept proved successful and led to further thoughts on how could Olive bring even more cost-savings and improvements to training. What about online, mobile and virtual training? From this, Olive Learning was born. With our powerful, easy to use, integrated set of learning applications, businesses can induct, train, and develop staff by delivering learning experiences that are relevant, engaging and rewarding.
Today with offices in 9 countries, we are on a mission to train employees in a better, more cost-effective way, one business transformation after another.

To find out more visit: www.olivelearning.com.au or contact us on hello@olivemedia.com.au or +617 3126 4494.

Contact

Phone: +61(0)7 3126 4494
Email: hello@olivemedia.com.au

 


 

Accommodation Association Academy

Description:

The Accommodation Association's Academy has developed partnerships with training and hospitality experts to cater for the training needs of members. Whether you’re a large multinational hotel chain, a small country B & B, the Academy is the right vehicle for your training needs.

Training available will include a range of practical short courses. For example:
• Compliance Courses - Responsible Service of Alcohol, Food Safety, Food Safety Supervisors
• Induction Courses - Industry knowledge, Occupational Health and Safety and Customer Service
• Short Courses - Customer Service, Working with Diversity, Dealing with Conflict

Contact:

Troy Schufft - Director 
M: 0429 045 863
E: troy.schufft@aaoa.com.au

Hardware and Maintenance

Bunnings 

Bunnings is the leading retailer of home improvement and outdoor living products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of large warehouse stores, smaller format stores, trade centres and frame and truss sites, Bunnings caters for consumer and commercial customers.

Bunnings have sponsored Accommodation Association to offer exclusive commercial pricing to members.

All you need to do is sign up to PowerPass!

You get exclusive Accommodation Association pricing on hundreds of specially selected items, such as joinery, storage, tools, doors, safety equipment, cleaning, gardening and a whole lot more from the brands you know and trust.

Savings & Benefits include:

Access to the Accommodation Association price list

PowerPass Discount on estimated 90% of the entire range in all stores

Choice of multiple cards on one account – spend, scan & save!

Access to Trade Specialist services in all our stores

NEW: PowerPass App – check your commercial prices on your mobile device


Higgins Coatings

Higgins Coatings is Australia’s premier painting solution provider, servicing the Hotels and Hospitality industry since 1949. 

Australian family owned and operated, we offer a flexible and localised service across our 18 branches, backed with the support of a national team and strategic supplier relationships. 

Our areas of expertise include general painting, maintenance painting and specialised access. 

With a commitment to WH&S, quality and the environment, Higgins Coatings has achieved an industry-leading ISO tri-certification. We stand behind our company motto ‘Whatever it takes’, ensuring that every finished product is one of supreme quality

For more information contact 1300 HIGGINS or visit our website: www.higgins.com.au

STATE BASED CONTACTS

Brenton Musolino
Senior Business Development Manager 
Phone: 0499 220 526
Email: bmusolino@higgins.com.au

Almir Djemailovic
Branch Manager – SA/NT
Phone: 0400 376 591
Email: adjemailovic@higgins.com.au 

 

Hotel Consultancy

Minett Prime Square

Building value in the hotel business
 
Minett Prime Square is an independent advisory firm dedicated to the hospitality industry. 
 
This Australian company helps ambitious developers, owners and operators of hospitality assets and their stakeholders build value and grow their business through creative development solutions, enhanced competitiveness, effective asset management, organic expansion and acquisitions.
 
With presence in Melbourne, Sydney and Singapore, the Minett Prime Square team has deep experience in hotel operations, management and franchising, business development and asset management both here in Australia and internationally.
 
During their respective corporate careers, Minett Prime Square principals were responsible for launching new brands, developing and implementing strategies for entering new markets, growing their respective businesses to capture market share and developing teams that provided future leaders for the hospitality sector.
 
Minett Prime Square knows the Australian accommodation market and can assist those working in it grow their business.
 
We welcome speaking with Accommodation Association members to see how we can help.
 
 
Contact:
Dean Minett - Managing Director
M: +61 403 052 090
E: dean@minettprimesquare.com
W: minettprimesquare.com
 


nem Australasia 


Working with key stakeholders to maximise their return on investment

nem Hotel, Tourism & Leisure is a leading boutique hospitality consultancy. Each Partner has specialist skills and experience in these sectors, in addition to specific industry experience that can be applied more widely. 

  • Distribution Management 
    • GDS, Web, OTA Channel Optimisation)
  • Leveraging YourBrand.com
  • Market Share Acquisition
  • Sales and Marketing Audits / Plans
  • Market Mix Analysis
  • Asset Optimisation
  • Projects and Interim Roles
  • Renovation, Concept Design and Return on Investment
  • Staff Training and Mentoring

Our clients are unique and therefore we provide bespoke services to ensure investment goals are achieved and business opportunities maximised. 

For a complimentary NO OBLIGATION call or meeting, please contact Kerry on 0419 621 242 or 1300 857 636.
 

Contact:
Kerry Chew
E: kchew@nem.net.au
M:+61 419 621 242
W: https://www.nem.net.au/hotels

Hotel Security Technology

ASSA ABLOY Global Solutions Australia 

At ASSA ABLOY Global Solutions we’re dedicated to reimagining how people move through  their world – and as the world leader in hotel security technology innovation for 40 years, we secure millions of hotel rooms around the globe with our industry-leading brands, VingCard and Elsafe. With integrated software platforms, as well as Mobile Access, guestroom management systems and location solutions, we help our customers enhance the hotel guest experience while maximizing security and improving operational efficiency.

With the Mobile Access solution by ASSA  ABLOY Global Solutions, guests can skip the front desk, using their smartphone or watch as a secure key. This new solution maximizes operational efficiency, guest loyalty and convenience, as well as reducing costs and driving revenue.

VingCard Essence, the “invisible lock”, launched a growing trend for minimalism: now the new VingCard Allure lock takes the concept further. All external hardware has been removed through a signal panel offering exceptional flexibility in design, as well as the ability to add DND and MUR notifications.

Energy efficiency in hotels has become extremely important as HVAC costs account for as much as 45% of a building’s utility expenses. Since a typical hotel is vacant approximately 70% of a day, a considerable amount of energy is wasted on heating and cooling unoccupied rooms. By detecting occupancy and integrating with the properties HVAC system we can save energy, reduce HVAC runtimes, decrease maintenance costs, and increase mechanical equipment working life while improving user comfort and engagement. A guestroom management system can reduce energy consumption by 20%-45%.

ASSA ABLOY has been on the Forbes “World’s 100 Most Innovative Companies” list since 2014 and has worldwide service and support in more than 170 countries. With offices in Sydney, Melbourne, Brisbane, Perth, Auckland & New Caledonia we are in a unique position to serve all hotels in the Oceania region.

For more information contact ASSA ABLOY Global Solutions Australia, 
P: 1300 796 233, 
E: au.globalsolutions@assaabloy.com
W: www.assaabloyglobalsolutions.com


Lifestylepanel

Lifestylepanel has developed a precision tracking system (LSPTRAK) that can track and analyse the movement of individuals or objects within 30 – 50cm of their actual locations within multi-storey buildings. 

This has application to hotels, hospitals, aged care facilities, stadiums, commercial properties or any other business that wishes to track movement within a facility. 

The individual or object being tracked can be registered via smartphone handset or an array of low-cost Bluetooth (BLE) beacons.  The system does not require expensive networking and is easily deployed within days. 

LSPTRAK creates a Bluetooth network which has demonstrated advantages in deployment (in addition to cost, speed and deployment) over alternative technologies including RFID, 3G/4G/5G, Sigfox and LoraWan.

LSPTRAK is compelling for any organisation wishing to manage the transmission of COVID-19.  This is because LSPTRAK tracks registered users through 3-Dimensional structures with precision and provides an analytics platform that allows facility operators to:

  • Efficiently contact trace COVID-19 infections limiting the quarantining to the affected individuals and area within a structure;
  • Provide an compliance audit trail that hygiene procedures have been systematically followed;
  • Monitor and implement traffic flow solutions to manage transmission risk.

In dealing with the ongoing challenges posed by COVID-19, LSPTRAK has an important role to play in rebuilding the confidence of an organisation’s stakeholders and managing the permanent behavioural changes which will be expected in the management of facilities. 


Additional benefits of LSPTRAK include:

  • Safety -  precise location and movement of individuals who trigger a duress alarm;
  • Security - geofencing means that the system can alert managers when a perimeter is breached;
  • Duty of care and service compliance of multiple operators;
  • Geo-marketing or other information alerts to registered users.
View the LSPTRAK Brochure here.

 

Housekeeping Services & Supplies

International Hotel Services 

Description:

IHS began in 1998 after a need arose in the market for quality service providers within the hotel industry. Since that time we have grown to a team of over 500 staff members servicing in excess of 30 individual clients throughout New South Wales, Queensland, Victoria, and Auckland.

IHS has a mission to establish long term relationships built on solid foundations of superior service, expertise, communication and continuous improvement. Over the years IHS has developed, and continues to expand on, the services listed below and covers locations nationally (within Australia) and internationally (within New Zealand).

  • Provision of housekeeping staff
  • Public Area Cleaning and maintenance
  • Provision of Stewarding staff
  • Payroll processing of hotel wages
  • Emergency Cleans
  • External Building Cleaning
  • Waste Management
  • Hygiene Services
  • Graffiti Removal
  • Spring Cleaning
  • Carpet Cleaning and repairs
  • Lamp shade repairs
  • Window Cleaning
  • Grounds Maintenance


Contact:

Rodrigo Nobre
E: rnobre@ihservices.com.au
M: 0452 422 754
W: www.ihservices.com.au
 


AHS Hospitality 

Description:

AHS Hospitality is Australia and New Zealand’s leading provider of outsourced housekeeping services to the accommodation industry. Established in 1993 we were the first business to outsource services of this kind to hotels. Since then we have grown to service 8,000,000 rooms annually. Our portfolio ranges from 3-star properties up to 5-star luxury hotels.

Our management team comprises people who may previously have been your colleagues, so you can trust that we understand what’s important to you. This helps us to deliver results. Our team members are specifically trained in housekeeping operations. But we are more than housekeepers. When you partner with AHS, you get experienced industry professionals who work with you and your team to manage a seamless housekeeping department.

With offices and senior management throughout Australia and New Zealand, we are always nearby to provide human resources, operational, injury, safety and compliance support. Our values are the foundation on which our company is built and we focus on running a business that is both ethical and lawful; compliance is something about which we are very serious and will not compromise. Our thorough understanding and knowledge of the industry’s demands and requirements means we are uniquely qualified to overcome all the challenges of managing a housekeeping department. We consistently use industry best practice efficiently in order to achieve this.               

Contact Details:

Gemma Jordan 
P: 
0455 363 299
E: gjordan@ahshospitality.com.au
W: https://www.ahshospitality.com.au/

 


LUXXE - Outsourced Hotel Services 

Description:

LUXXE Outsourced Hotel Services is a home-grown Australian boutique services company operating in Melbourne, Canberra, Sydney, Western Sydney, Gold Coast, Brisbane, Mackay, Townsville and Cairns. We offer both fully outsourced services and top-up models to hotels. Our highly-trained staff can be provided across various departments including Housekeeping, Rooms and Food & Beverage.

At LUXXE, we uphold best practices by directly employing all our staff. This saves our clients unnecessary worries and fluctuating quality standards, and means that we are 100% accountable for all service deliverables. You also need not worry about controlling wage costs, staff recruitment and training costs or dealing with potential workers’ compensation claims.  

Contact:
Craig Coughlin 
E: craigc@luxxe.com.au 
M: 0407 005 267 
W: https://www.luxxe.com.au

 


Gian Group

Gian Group is the cumulation of 30 years industry experience spent working with major companies in the hospitality and cleaning sector. Since 1998 its members have been actively investing in their development and forming industry relationships. 

With our collective experience within the cleaning and hospitality sector, Gian Group set up in 2017 to enter the marketplace as a team of dedicated and passionate about people, collaboration, and technology.

Contact details: 
Anna Gavalas
E: Anna@giangroup.com.au 
M: 0455300888
 


Softbank Robotics Australia

SoftBank Robotics is a worldwide leader in robotics solutions and we are constantly exploring and commercialising all robotics solutions that help make people’s lives easier, safer, more connected, and more extraordinary.

Our flagship product in Australia is Whiz, an autonomous vacuum robot that’s completely reinventing commercial carpet cleaning. Using a trusted AI platform, it delivers a higher quality, more efficient clean - with proof of performance. 

With over 10,000 units sold around the world including hotels such as the Hilton Garden Inn, see how Whiz can help your accommodation move beyond being visibly clean to reassure guests and travellers.

For more information, visit SoftBank Robotics Australia.
 

Insurance

Hotel Employers Mutual

Description:

Hotel Employers Mutual (HEM) is a Specialised Workers Compensation Insurer for the Accommodation industry in New South Wales.

 

Since commencing business in 2008, HEM has consistently achieved market leading results in our ability to return injured workers back to the workplace. This, combined with our focus on prevention through a dedicated Work, Health & Safety team, has lead to significant savings for individual hotels and the industry alike.

 

Our people endeavour to understand your business. This, along with our industry specialisation means we have an in-depth understanding of the day-to-day challenges faced and we work with you to achieve the best outcomes possible.

Contact

https://www.hotelemployersmutual.com.au/


Network Insurance Group

Description:

Network Insurance Group have been working with the accommodation industry for the last 37 years, providing insurance and risk management solutions to the Hospitality industry and many other corporate and commercial sectors.

A number of our member hotels have expressed concern at the increasing cost of general insurance cover over the past 24 months. To address this challenge, the Accommodation Association has partnered with Network Steadfast (formerly Quattro Risk Services) who has in place an established National Hotel Program which already covers several of our Hotels and Resorts. For more information and to obtain an obligation free quote, click here.

Contact

Josh Eves 
E: joshe@qrs.com.au 
M: 0456 560 500


Bupa Health Insurance

Description:

We’re your health and care partner that provides great value health cover plus wellness services to help you and your family, achieve your health and wellbeing goals. 

As a member of the Accommodation Association, you can look forward to:

  • Receive 6 weeks free if you join Bupa on an eligible cover*
  • Gap free: Bupa will cover the cost of General Dental, Physio and Chiro for dependent children until they turn 25 at a Members First Provider. This includes no out of pocket costs on general dental services like check-ups, teeth cleaning, fillings, x-rays and more. Learn more 
  • No waiting periods for services you were covered for with your previous health insurer

Terms & Conditions:
*Discount is reviewed periodically by Bupa and your Company and is subject to change. Must pay by direct debit.


Contact:
Call 134 135 and quote ID #2108131 or Accommodation Association
Email us at Accomassocaust@bupa.com.au

Lawyers

Mullins – More than law

Description

Established in 1980, Mullins has a proven history of strong performance, with a reputation for being leaders in law. Their extensive technical experience together with their intuitive understanding of their clients’ needs enables them to move beyond a standard level of legal services and provide value that is more than law.

Mullins are renowned for their specialist knowledge and deep personal commitment to the key industries in which their clients operate and use this to connect with their clients to form trusted and longstanding partnerships.

As one of Australia’s top hospitality law firms, they are fully immersed in the accommodation industry and intimately understand the issues faced by those who operate within it.

Mullins advise on a high volume of transactions and significant deals, working with owners and operators of small and large hotels, iconic resort brands, private equity groups, syndicates, pubs, clubs, nightclubs, restaurants and accommodation venues.

Mullins do more than just provide legal services, they provide experience and practical solutions to ensure their clients achieve great commercial outcomes.

 

Contact
Matthew Bradford 
E: mbradford@mullinslawyers.com.au
M: (07) 3224 0353
W: https://www.mullinslawyers.com.au/

Migration Services

Mullins – Migration Services 

Description: 

Mullins Migration is part of the Mullins Group, who are Silver Sponsors of the Accommodation Association and supporters of the Accommodation industry. 

Mullins Migration provides migration solutions to private individuals and businesses of all sizes. From helping Australian businesses secure a workforce to fill skill shortages, to helping families reunite, Mullins Migration experts earn the trust of their clients by identifying their needs and helping them achieve a migration outcome that best suits their circumstances.

For businesses, Mullins Migration helps to stabilise workforces by securing Work Visas or Working Holiday Visas for employees, which facilitates business growth at the same time.

Mullins Migration provides efficient services and has proactive fee discussions with all clients. With migration services offered on a fixed-price basis, clients benefit from cost certainty, assisting with budgeting and planning.

By engaging our migration experts early in the migration process, you can take comfort that your best interests are looked after and your application is being handled professionally and with maximum prospects of success. 

Australian immigration law can be complex, but it becomes as “easy as 1-2-3” when you engage Mullins Migration.

 

Click Here for more Information

Contact 

Corina Chen | Senior Associate 
Mullins Migration 
Direct line: 07 3224 0364
Email: cchen@mullinslawyers.com.au

Matthew Bradford | Partner
Mullins 
Direct line: 07 3224 0353
Email: mbradford@mullinslawyers.com.au

Printing

New Creation Print (NCP)

Description:

Founded in 1989, NCP is a family owned and operated business that specialises in supplying print, storage and distribution of print collateral to National Hotel Groups with properties in Australia, New Zealand, Fiji and French Polynesia.

NCP has built a reputation based on focussed customer solutions and long term partnerships. We are flexible and adapt to the needs of our customers.

We work closely with our customers to understand their specific requirements and build our systems to suit.

NCP currently has more than 400 active Hospitality customers ranging from large multi-hotel groups, to smaller individual boutique properties. 

There is more to a beneficial partnership than just supplying print.  Industry experience has directed us to focus and develop 7 key areas:

  1. Protecting your brand
  2. Return on Investment
  3. Partnering for Expansion
  4. Dependability
  5. Relationships
  6. Control
  7. Service

Contact

Christian Roche 
M: 0409 944 858
E: chris@newcreationprint.com.au
www.newcreationprint.com.au

Recruitment

Ultimate Performance + Recruitment

Description:

Specialist advisory & recruitment/outsourcing service: offering personalised attention & one-of-a-kind approach to identify, procure & assist in retaining “best in market” talent across all levels of Hotel & Venue Sales/Marketing & Executive roles.

Contact
Lisa Roberts
E: Lisa@ultimatepr.com.au
M: 0403 427 598
W: https://www.ultimatepr.com.au/client-services.html

 

Revenue Management

Australian Revenue Management Association 

 

Description:

Melissa Kalan’s life philosophy is centered on the principle of ‘always learning’, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention. 

Having successfully founded ARMA – Australian Revenue Management Association, Melissa makes the specialised but critical business discipline of revenue management achievable for all accommodation operators by providing quality and accessible education pathways for their people. 

Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company. 

Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote the globally recognised online qualification, the Graduate Certificate of Revenue Management in partnership with Torrens University Australia. 

With a passion for revenue management and always considering herself a “student to the discipline”, Melissa is creating a fast-growing global network of revenue management focused professionals and organisations. 

Our community have said “Melissa de-mystifies the revenue management process by designing training material at exactly the right level for their employees and organisational needs with quality material, customised e-learning solutions and real life broad industry experience” – Brett Salter, ALH Group

ARMA’s mission is to educate all employees in revenue management to foster a strong revenue management culture that drives profit. 

In addition to online revenue management education ARMA’s e-learning portfolio includes eSkillsHUB offering online digital business certifications including Excel training and online course creation services.
 

Contact

Melissa Kalan, Managing Director 
M: 0422 194 866
E: info@revenuemanagement.com.au
W: www.revenuemanagement.com.au I www.apacrmsummit.com

 


Minett Prime Square

Building value in the hotel business
 
Minett Prime Square is an independent advisory firm dedicated to the hospitality industry. 
 
This Australian company helps ambitious developers, owners and operators of hospitality assets and their stakeholders build value and grow their business through creative development solutions, enhanced competitiveness, effective asset management, organic expansion and acquisitions.
 
With presence in Melbourne, Sydney and Singapore, the Minett Prime Square team has deep experience in hotel operations, management and franchising, business development and asset management both here in Australia and internationally.
 
During their respective corporate careers, Minett Prime Square principals were responsible for launching new brands, developing and implementing strategies for entering new markets, growing their respective businesses to capture market share and developing teams that provided future leaders for the hospitality sector.
 
Minett Prime Square knows the Australian accommodation market and can assist those working in it grow their business.
 
We welcome speaking with Accommodation Association members to see how we can help.
 
Contact:
Dean Minett - Managing Director
M: +61 403 052 090
E: dean@minettprimesquare.com
W: minettprimesquare.com
 


nem Australasia 

Description:

Working with key stakeholders to maximise their return on investment

nem Hotel, Tourism & Leisure is a leading boutique hospitality consultancy. Each Partner has specialist skills and experience in these sectors, in addition to specific industry experience that can be applied more widely. 

  • Distribution Management 
    • GDS, Web, OTA Channel Optimisation)
  • Leveraging YourBrand.com
  • Market Share Acquisition
  • Sales and Marketing Audits / Plans
  • Market Mix Analysis
  • Asset Optimisation
  • Projects and Interim Roles
  • Renovation, Concept Design and Return on Investment
  • Staff Training and Mentoring

Our clients are unique and therefore we provide bespoke services to ensure investment goals are achieved and business opportunities maximised. 
 

For a complimentary NO OBLIGATION call or meeting, please contact Kerry on 0419 621 242 or 1300 857 636.

 

Contact:
Kerry Chew
E: kchew@nem.net.au
M:+61 419 621 242
W: https://www.nem.net.au/hotels

 

 

Statistical Resources

STR 

Description:
STR provides clients from multiple market sectors with premium, global data benchmarking, analytics and marketplace insights. With 55,000 global Hotel Survey participants, STR’s database and development pipeline is the premier source of accommodation performance trends.

Founded in 1985, STR maintains a presence in 14 countries with a corporate North American headquarters in Hendersonville, Tennessee and an international headquarters in London, England.
 
Contact
Matthew Burke – Regional Manager - Pacific
E: mburke@str.com
T: +61 2 8091 2009
W: www.str.com 

Superannuation

HOSTPLUS 

Description:
 
Join Australia's Number One Performing Super Fund

Life is full of twists and turns. New jobs, new cities, new adventures. Wherever you or your staff go it’s important to have a super fund that moves with you. A fund that puts you first with competitive fees, comprehensive insurance options and consistent investment performance. 

Hostplus is the number 1 super fund in Australia. Number 1 in the long term. Number 1 in the short term. 

According to leading superannuation analysts, Chant West and SuperRatings, the Balanced Option returned an impressive 13.2% (after all fees and charges) to members accounts for the 2016-17 financial year. 

In addition, as of 30 June 2017 the default investment choice, favoured by the majority of the fund’s members has delivered a market leading performance over the last 1, 3, 5 and 7 years.

You won’t find returns like that under the mattress or in your bank account for that matter. 

At the time of the rate announcement Warren Chant, Director of Chant West said that the 2016-17 financial year had been an excellent year for super funds. He also commended Hostplus on its consistent historical performance. 

“While much of the focus this time of the year is on the financial year result, longer-term performance is far more important to Hostplus’ investment team. The fund’s investments team, led by Chief Investment Officer Sam Sicilia, has done an exceptional job for their members for a very long time.

“Hostplus’ Balanced Option has consistently been a top-ten performer” Mr Chant said.

In part, the performance can be attributed to Hostplus’ long-term strategic investment in areas including property, infrastructure and private equity which have typically outperformed cash and bonds. 

Hostplus CEO David Elia was happy to highlight these results have not come about by chance.

“While this year’s results are pleasing, this investment formula isn’t new to Hostplus, nor has it been the result of good luck.

“Our default MySuper Balanced Option offers a diversified portfolio across a wide range of asset classes that has achieved top quartile performance over all investment horizons.  It is this diversification which serves to protect our members from market downturns and maximise their returns.”

Not content to rest on their laurels, the investment team are already looking towards the future. Following the fund’s previous push into infrastructure, Hostplus has turned towards the exciting world of Venture Capital. And with more than $350 million already committed to the space, they’re becoming a major player on the Australian scene. 

The fund’s VC portfolio features an array of emerging biomedical projects including allergy vaccines, Parkinson’s management devices and a new class of antibiotics.  The expansion is testament to Hostplus’ forward thinking approach, not only investing in a brighter financial future for their young members, but in a healthier future for Australia, and the rest of the world. 
 
To join Australia’s Number One Performing Fund or to make Hostplus the default superannuation partner for your staff, visit hostplus.com.au/join